Customer Service Specialist (m / f / d)

at the Maisach or Schweinfurt location

Are you up for a new challenge with one of the most exciting new brands in the e-bike market? Do you like teamwork and enjoy building something new? Then join us and become part of our team. We are a new, global brand with a modern understanding that is looking for interesting and ambitious team members.

As part of our team, we are looking for reinforcement for our Customer Service as soon as possible.

Your tasks at HEPHA

  • You are a real customer advocate and enjoy taking care of customer concerns - with a focus on our specialist retail partners.
  • You answer and advise both by telephone and in writing on queries about our e-bikes.
  • In addition to customer inquiries, you also deal with complaints and always look for a quick and easy solution in order to offer a good service.
  • To bring our e-bikes to life, you will provide support at trade fairs and events.

What you can inspire us with

  • You have completed an apprenticeship.
  • Ideally you already have experience in the bicycle industry - whether in service or in the workshop. You enjoy working with MS Office and have a good command of German and English.
  • Of course your enthusiasm for e-bikes is just as great as ours.
  • You enjoy working in a team, are communicative and able to work under pressure. With your initiative and structured way of working as well as your hands-on mentality, you are a great fit for the team.

What we offer

  • We offer you a young, dynamic environment at one of the most interesting new e-bike brands on the market.
  • You can expect a friendly, international team and a varied job with responsibility and development opportunities.
  • In addition to an above-average salary and other employee benefits, you will have the chance to be part of building an ambitious and sustainable e-bike brand.
  • Last but not least, we combine the dynamism of a young brand with the stability of a financially strong company in the background.

Does that sound interesting to you? Then send us your application documents and let's see where a journey together can take us!

Hepha GmbH
Human Resources
Lise-Meitner-Str. 7a
82216 Maisach
hr@hepha.com