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Whether you’ve got a question about your order or bike, we’re here to help you out in a way that suits you.

FAQ

Questions about your bike, gear or with delivery and stock availability

Download

Find all the manuals you need.

Contact

Need to tell us something? You can send us an email.

Payment and shipping

Detailed instructions on payment methods and shipment.

Return

We offer a 14-day, no-hassle returns policy.

Warranty

Hepha products come with a hassle-free warranty.

Subsidises

The Subsidises for purchasing E-bikes in Germany