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Whether you’ve got a question about your order or bike, we’re here to help you out in a way that suits you.
FAQ
Questions about your bike, gear or with delivery and stock availability
Download
Find all the manuals you need.
Contact
Need to tell us something? You can send us an email.
Payment and shipping
Detailed instructions on payment methods and shipment.
Return
We offer a 14-day, no-hassle returns policy.
Warranty
Hepha products come with a hassle-free warranty.
Subsidies
The Subsidies for purchasing E-bikes
Find us
Find all Hepha dealers, authorised repair stores and test ride points.