About return

We offer a 14-day, no-hassle returns policy.

14-Day Money-Back Guarantee for Any Reason

Since when buying an e-bike online you cannot be sure whether you like the driving behavior or the size of the e-bike, we offer you the opportunity to test ride our e-bikes for up to 14 days.

1. Undamaged products may be returned for a full refund for any reason within 14 days of the date the item was delivered to the designated shipping address.

2. Returns must include all accessories. All the extras and the original components that are part of the delivery, including the charger and original tools, must be returned in their original condition. In case of dispute, proof such as a photo taken at the time of shipping is required.

3. The bike needs to be returned in its original packaging. We also expressly advise you to keep the original shipping packaging within the return period of 14 days in order to ensure problem-free return.

4. Once the returned item arrives back in Hepha’s warehouse for inspection, the refund process will begin.

5. The return cost of the bike is covered by Hepha.