Payment and Finance

Payment

To make paying for your order as simple and flexible as possible, we support multiple different payment methods. You can make your choice at the end of the checkout process.

paypal

Klarna

Sofort

VISA

Mastercard

Maestro

American Express

Bank Transfer

Apple Pay

Google Pay

Shop pay

Finance

Klarna

Payment in installments from 6 to 36 months.

Zinia

Payment in installments from 6 to 48 months.

FAQ about Financing

Can I finance more than one item?

Yes, you can finance all items in your shopping cart.

Is there a minimum amount for financing?

Yes, the total amount in the shopping cart (financing amount) must be at least €99.

When will I receive my order?

Once your documents have been received by Santander Consumer Bank AG, reviewed, and positively assessed, the goods (if available) will be shipped to you.

Can I cancel the financing application?

The statutory right of withdrawal applies to the purchase contract, which begins at the earliest upon receipt of the goods. If you wish to proceed with the purchase contract and only choose an alternative payment method, the financing contract must be canceled within the specified period. If you want to withdraw from the purchase contract, the financing contract will become void. For more information about the right of withdrawal, please refer to the withdrawal instructions in your financing contract.

Why is a legitimacy check required?

Every bank is legally required to conduct a legitimacy check. This verification is for your own safety, ensuring that you can be unequivocally identified as the applicant for the financing. Note: If you are already a customer of Santander Consumer Bank, a new authentication may not be required under certain conditions.

Who can I contact if I have questions about my financing?

Your contact person for questions regarding your financing application is the Santander E-Commerce Team: 02161 - 690 7680 caps@santander.de, Monday to Friday from 9:00 AM to 7:00 PM.

What should I do if I receive an error message?

The browser-based Santander financing platform is compatible with the following internet browsers: Internet Explorer, Mozilla Firefox, and Opera. Functionality may not be guaranteed with other browsers (e.g., Safari or Google Chrome).

Are there acceptance criteria for shopping cart financing?

The following requirements must generally be met: (1) Age of majority, (2) Main residence in Germany, (3) Possession of a checking account, (4) Regular income, (5) Valid ID or passport with a current proof of address for your main residence, and (6) For non-EU citizens, additional documentation such as residence and work permits and a current proof of address for your main residence are required.

Where is financing with Zinia by Santander available?

Currently, we offer financing with Santander only in Germany.