Customer Service Specialist

You want a new challenge with one of the most exciting new brands in the e-bike market? You like teamwork and enjoy building something new? Then join us and become part of the service team.

We are a new, global brand with a modern understanding that is looking for interesting and ambitious team members. Our service team is one of the most important pillars of our successful development.

Your tasks

  • You are the central point of contact for end customers or dealers and take care of their concerns on different channels
  • You will use routine processes or look for unconventional solutions yourself.​
  • You help the team to develop and constantly improve processes​.
  • You have internalized our credo "the customer is king".
  • You work closely with development and product management to continuously improve our products.
  • You take care of the delivery and logistics tracking of spare parts​.

Your profile

  • You live and breathe service-mindedness and look forward to being able to help others​.
  • Ideally, you have some work experience with e-bikes or the bicycle industry​.
  • Like us, you believe in e-bikes and want to shape the e-mobility of tomorrow with exciting products.​
  • Excellent written and spoken German and English skills are an advantage, as we are an international team​.
  • You love communication and don't let yourself get rattled​.
  • You are flexible and also interested in other areas and tasks​.
  • You are a real team player, because that is exactly what we are looking for in our growing team. ​

What we offer

  • A young, dynamic environment with one of the most interesting, new e-bike brands.
  • A fair salary above the market average as well as other employee benefits.
  • An interesting, friendly and international team​.
  • A varied job with responsibility and opportunities for development and advancement.
  • The unique opportunity to be part of building something great​.
  • The dynamics of a young brand with the stability of a financially strong company in the background.

Does this sound interesting to you? ​ Then send us your application and let's see where a journey together can take us!​

Hepha GmbH
Human Resources
Lise-Meitner-Str. 7a
82216 Maisach