HEPHA Online Support

Your tasks

1. Support Managing Director of Operation on daily operation.
   Act as the central contact point for internal inquiries ensuring efficient collaboration across departments.
2. Process Optimization
   Contribute to the improvement of existing processes for the operation department to enhance efficiency excellence.
3. Ensure Compliance
   Support the company's compliance efforts. Utilisation of knowledge or external consultant resources to secure business activities compliance to internal and external regulations.

Your profiles

1. Full-time.
2. Education Background: A bachelor's degree with no specific major restrictions
3. Language Skills: Fluent in both German and English.
4. Preference: Candidates with work experience in law firms and access to legal resources are preferred, while a legal professional background is not necessary. It is expected that you can draw on relevant experience and resources to effectively support the company's operation compliance related activities.

Your tasks

• You are a real customer advocate and enjoy taking care of customer concerns - with a focus on our specialist retail partners.
• You answer and advise both by telephone and in writing on queries about our e-bikes.
• In addition to customer inquiries, you also deal with complaints and always look for a quick and easy solution in order to offer a good service.
• To bring our e-bikes to life, you will provide support at trade fairs and events.

What you can inspire us with

• You have completed an apprenticeship.
• Ideally you already have experience in the bicycle industry - whether in service or in the workshop. You enjoy working with MS Office and have a good command of German and English.
• Of course your enthusiasm for e-bikes is just as great as ours.
• You enjoy working in a team, are communicative and able to work under pressure. With your initiative and structured way of working as well as your hands-on mentality, you are a great fit for the team.

Your tasks

• Your main task is accounting and tax planning.
• You take responsibility for the timely preparation of monthly, quarterly and annual financial statements.
• You prepare budgets and forecasts and carry out variance analyses​.
• You are the contact person for finance and budget issues for the various departments.
• Together with the team, you develop standardized processes for the merchandise management system and logistics management​.
• You assist in the implementation of work processes for German retailers. In addition, your activities include the implementation of various finance projects, ad hoc analyses and special tasks.

Your profile

• You have a university degree in finance or a comparable, relevant course of study.
• You have 3-5 years of experience in a finance position, ideally in an international company.
• You have very good knowledge in operating an ERP system, experience in Oracle is an advantage​.
• You have excellent communication and commercial skills​.
• You are characterized by energy, commitment and enthusiasm​.
• You are fluent in German, very good in English​​.

Your tasks

• You support us in the implementation of digital marketing measures​.
• You create content for our social media channels​.
• You help with community management.
• You help with the planning and execution of product tests for new products​.

Your profile

• You are studying digital marketing or a comparable degree program.
• You speak fluent German and English.
• You live, love and breathe social media and know how to reach target audiences​.
• You have copywriting skills​.
• You like to take pictures.

Your tasks

• You create content according to the brand's needs.
• You adjust/edit content according to the respective output channels.
• You drive the development of the corporate design and monitor compliance with the design guidelines across all channels.

Your profile

• You have completed a degree or training in the graphic field.
• You are fluent in German and English.
• You are experienced in using Adobe Creative Cloud.
• You have a quick grasp of new design ideas and can quickly implement them for different channels.
• You are generally interested in using new tools.

Your tasks

• You create content according to the brand's needs.
• You adjust/edit content according to the respective output channels.
• You help developing campaign ideas and manage the publication and performance of said campaigns.

Your profile

• You are studying digital marketing or a comparable degree program.
• You speak fluent German and English.
• You live, love and breathe social media and content creation
• You have copywriting skills​.
• You have experience in operating video and photography equipment.
• Editing videos and images comes natural to you.

Your tasks

• You independently take over the assembly of the new e-bikes.
• You ensure that new e-bikes are professionally assembled and perfectly adjusted so that they can be shipped to end customers or dealers​.
• You unpack E-bike components and check them for any transport damage.
• You perform quality checks on pre-assembled products and final products as needed.
• You inventory e-bikes, prepare and update documentation in line with our processes.
• You coordinate your work activities independently with your teammates
• In order to continue to deliver exceptional quality to our customers, you adhere to quality standards and continuously monitor their compliance​.

Your profile

• Ideally, you have completed vocational training as a bicycle mechanic, bicycle fitter or skilled worker.
• You have already gained several years of experience in bicycle assembly, maintenance and fault analysis (preferably e-bikes)​.
• You bring a high degree and fun in working independently and are flexible.
• Ideally you have a forklift license.
• Good knowledge of English is an advantage.

Your tasks

• You control the entire production chain from goods receipt to the finished e-bike
• You control the quality both at the main plant in Maisach and at production partners' facilities
•  You define quality targets and specifications
• You check, evaluate, control and communicate potential risks to product quality
• You lead audits of third parties and customers to ensure that all departments involved are aware of the requirements and can improve audit results​
• You respond to nonconforming defects according to procedures, but also develop your own and sustainable suggestions to improve products and standards & procedures
• You keep all relevant documentation and take care of its management
• You provide feedback to our R&D team and thus ensure market-driven further development of HEPHA bikes.

Your profile

• You breathe, think and live quality
• You have solid experience in quality management, preferably from the bicycle / e-bike industry or related industries
• You understand technical drawings and have experience with the relevant tools and software tools
• You are familiar with industry standards such as EN15194, ISO13849 and local laws
• You believe in the e-bike and e-mobility
• You are a team player and have strong communication skills
• You enjoy working independently
• You speak fluent German, good English skills are an advantage

Your tasks

• Package the whole e-bike according to the requirements
• Be responsible for components inspection, storage, pick-and-place and rework
• Support assembly work when in spare time

Your profile

• Work with precision and responsibility
• Language requirements: fluent German, basic English. Chinese students are preferred
• Education background: Junior high school and above
• Candidates with a forklift license are preferred