HEPHA Online Support

A: You can make use of this promotion at all all authorized dealers, hepha.com and Amazon.
(Amazon)

- Save 700 € on the Trekking 7 LTD Long Range 100Nm and save 400 € on the Trekking 7 LTD Performance 100Nm.

*The 100Nm motor torque upgrade will be done via remote cloud upgrade. Please contact us via service@hepha.com after you receive the HEPHA E-Bike. We will guide you to complete the whole process.

A: No, the promotion is valid for HEPHA Trekking 7 LTD only.

A: The HEPHA Trekking 7 LTD is a limited edition version based on our MY23 model. It features different frame colors, motor versions, and displays compared to the Trekking 7. Both Trekking 7 LTD and Trekking 7 are new stock produced in 2024.

A: Advantages of the 100 Nm motor

• Greater Power: With higher torque, the 100 Nm motor provides more powerful output, offering faster acceleration and better climbing ability.
• Smoother Riding Experience: The 100 Nm motor delivers a smoother riding experience, especially in situations requiring more power during starts, climbs, and rides.
• Suitable for Mountain Riding: It is more suitable for mountain biking or handling complex terrains due to its ability to tackle challenges effectively.
  
• Increased security: no matter where you're riding the e-bike, the motor will make sure to provide you with sufficient support to reach a stable basic speed. This ensures a safer lane and reduces the risk of tipping.

*Energy Efficiency: Compared to the 100 Nm motor, the 80 Nm motor may consume less battery power under similar riding conditions, extending the range.

A: Within the HEPHA App on the "My E-Bike" page, you can find the torque of your E-Bike motor.

A: No, the 50% off promotion on the 2nd battery is only valid for E-Bikes of the LTD version. The offer is valid from September 7th to September 30th.