HEPHA Online Support

We’re thrilled to announce our new Click & Collect service: simply order online and collect your bike from a local dealer of your choice—all with free shipping. Enjoy personalized service, test rides, and expert advice. Experience the convenience of Click & Collect and get your HEPHA E-Bike today.

HEPHA E-Bike is gearing up for an exhilarating April, packed with three incredible events across Germany and Austria. We’re excited to showcase our latest e-bike models and connect with dealers and riders alike. Join us at the trade fair for exclusive offers, test our latest models, and receive expert consultation to find your perfect e-bike!

From March 28 to 30, 2025, Cyclingworld Europe will take place in Düsseldorf – the event for all cycling and e-bike enthusiasts! HEPHA E-Bike will be there and have exciting highlights prepared for you. Join us for three days of cycling excitement, innovation, and fun.

Test an E-Bike: Meet HEPHA at the most exciting fairs in March!
Spring is calling, and we’re answering with full power! HEPHA is on the road at the biggest E-Bike fairs in Germany and Austria. Perfect for anyone who wants to test an E-Bike and experience our latest models live. Visit us, enjoy test rides, and grab exclusive fair discounts!

The HEPHA Mountain 7 Carbon wins the iF Design Award 2025! Discover why this high-performance carbon e-MTB impressed the jury.

Proper maintenance keeps your HEPHA e-bike performing at its best. Discover essential care tips, warranty details, and how our dealer network supports you with service & repairs.

Discover essential security tips for your HEPHA E-Bike. From anti-theft devices and physical locks to comprehensive insurance, learn how to protect your investment and ride worry-free.

Join the Hepha E-Bike Global Community on Facebook! This is your go-to place for all things HEPHA: from in-depth customer reviews and firsthand test ride info to valuable riding tips and snapshots of picturesque cycling routes.

Need support? Contact our customer service team at service@hepha.com. Join us and be part of a movement that pedals towards a brighter, greener future!

Quality, design and performance combined with amazing prices: HEPHA is transferring this recipe for success to other categories in model year 2025. The newcomer from Maisach near Munich has become one of the most successful brands in just under two years. All new models can be seen at Eurobike in Hall 12.0 I Stand A10.

Cooperation sealed: HEPHA is now the new drop-ship supplier of the dealer association BIKE&CO. 900 affiliated specialist dealers can look forward to attractive conditions and an exclusive launch offer.

Awarded in the "Excellent Product Design" category: The HEPHA Mountain 7 Carbon impressed the international expert jury of the German Design Awards. Once again, the newcomer from Maisach near Munich has been recognized for the high design quality of its products.

HEPHA is tapping into another export market: The Maisach e-bike brand is now also available in parts of Italy. The partners for the collaboration are the sports agency Armin Forer from South Tyrol and the two independent sales representatives Davide Fracavallo and Graziano Cannatella.