HEPHA Online Support

Find a HEPHA dealer near you here.

Select and purchase your e-bike and accessories directly at HEPHA.com.

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Currently, there are two different generations. Upon market entry, the P100 system with the P100 motor was introduced. This was used for e-bikes up to and including the 2023 model year (i.e., LTD). For the 2024 model year, the P101 was introduced. Fundamentally, the two generations differ technically:

1. Transition from the spline to the international ISIS crank standard.

2. Change in software communication language from PLC (Power Line Communication) to CAN.

3. More slots for additional assistance systems.

4. New design of the motor and markings.

In terms of riding technology, both motor generations are identical.

Yes, there are three versions of the three models "Trekking 7", "Mountain 7" and "Mountain 7 Carbon", which differ in terms of components, design and price. These three versions have the same designation on all models:

The "Long Range" version is always the entry-level model for all models.
It is always designed for maximum range and cost efficiency. The motor is limited to a maximum torque of 80Nm, which is more than enough for most applications. The equipment is a perfect balance between function and cost. The frames have clean but visible welds and are painted in one color. The price is always the cheapest of the three versions.

The "Performance" version forms the mid-range for all models.
With 90Nm maximum torque of the motor, they are above average powerful and dynamic. The equipment is upscale and identical to the Ultra models on the Trekking 7 and Mountain 7, except for the motor power and battery capacity. The transitions to the frames of the Mountain 7 and Trekking 7 models are seamlessly sanded and the frames are painted in two tones. The price is always the middle price and is between the other two versions.

The "Ultra" version is always the top model for all models.
With 100Nm maximum torque of the motor, it marks the highest motor power and dynamics, with the 804Wh batteries the highest capacity. The equipment is upscale and is identical to the performance versions on the Trekking 7 and Mountain 7. The transitions to the frames of the Mountain 7 and Trekking 7 models are seamlessly sanded and the frames are painted in two tones. The price is always the highest of the three versions.

This is laboratory value and currently the only way to make a reasonably reliable statement. There is currently no standardized measurement method (like the WLTP standard in the automotive industry).

708Wh: If someone (approximately 65 kg) rides a HEPHA E-Bike, they can travel up to 200 km in ECO mode on a full charge (708 Wh). The maximum range in TOUR mode is 137 km, and in TURBO mode, it is 120 km.

804Wh: If someone (approximately 65 kg) rides a HEPHA E-Bike, they can travel up to 250 km in ECO mode on a full charge (804 Wh). The maximum range in TOUR mode is 180 km, and in TURBO mode, it is 150 km.

However, this is only an approximation. We were able to achieve this range in many field tests. Please note, however, that factors such as terrain (hilly/mountainous) and weather (strong winds) can have a significant impact on the achievable distance.

Your e-bike is 99% pre-assembled and ready to ride after a few simple steps. You only need to install the pedals and the display, and adjust the stem.

Each product page is equipped with a size chart. Please refer to the size chart before selecting your size.

Note: We generally recommend choosing the size based on your height. If your height falls between two sizes, we suggest opting for the larger size.

Size chart for the Trekking series.

Size chart for the Mountain series.

The maximum permissible weight of HEPHA Trekking 7 LTD and Trekking 7 SE is 130 kg, including the e-bike, the rider, and any luggage.

The maximum permissible weight of HEPHA Trekking 7, HEPHA Mountain 7, and Carbon 7 is 150 kg, including the e-bike, the rider, and any luggage.

The thru-axle coupling of the Trekking 7 is 174 mm long and the thru-axle coupling of the Mountain 7 is 180 mm long. If you want to mount a trailer, you will need a longer axle. For example, one with a length of 179 mm for Trekking 7 and 185 mm for Mountain 7.

However, the exact length depends on the length of the trailer coupling, so we recommend that you also clarify and confirm this with the trailer seller.

Please ensure before purchasing a trailer that the trailer seller can assist you with the installation. HEPHA itself does not offer a trailer installation service.

Note: The permissible maximum total weight of the LTD model is 130 kg, and the permissible maximum total weight of the new 2024 model is 150 kg (including the weight of the e-bike, the person, the trailer, and the load). The weight of the e-bike is approximately 27 kg.

The full-suspension mountain bike (Carbon 7) does not support trailer coupling.

1. You can test ride the HEPHA e-bike at our factory in Maisach.

2. You can test ride the HEPHA Pedelec at a dealer near you. Here you can search for the nearest dealer.

3. You can also test ride it with our partners in Berlin and Paris.

Important: All test rides must be booked in advance. Click Here to schedule an appointment.

To make paying for your order as easy and flexible as possible, we support several different payment methods. You can make your choice at the end of the ordering process. Want to buy an e-bike? It's that simple!

Our product sale price includes VAT. If you wish to use the VAT exemption, please provide your tax exemption certificate.

We currently only deliver within Germany, Austria, and France.

If the model of your choice is in stock, our processing time is 2-3 business days. The delivery time is 3-10 business days for Germany, 3-10 business days for Austria, and 7-15 business days for France.

Please note that there are no deliveries on Sundays and public holidays. Orders received on Friday afternoons will not be processed until Monday.

	Product price	Germany	France	Austria
E-Bike	--	29,9€	39,9€	39,9€
Accessories	< 100€	4,95€	9,95€	9,95€
	100€ - 149€	Free shipping	9,95€	9,95€
	≥ 150€	Free shipping	Free shipping	Free shipping

Please provide the correct phone number or mobile number when placing your order and ensure that you are reachable.

Our shipping partners for e-bikes are Barth.co, Cargoboard, or Hellmann. Once we hand over the bike to our shipping service provider, you will receive a shipping confirmation from us.

The driver will contact you by phone to coordinate the delivery date.

If you notice any damage to your e-bike during shipping, please take photos and notify us immediately upon receipt (within one week).

If the carton is visibly damaged upon delivery or if the bike was transported lying down, we recommend refusing the delivery or noting the damage on the delivery receipt. If you have already accepted the delivery, please send us a description along with photos and/or videos of the damage.

Since you cannot be sure whether you will like the riding behavior or the size of the e-bike when purchasing it online, we offer you the opportunity to try out our e-bikes for up to 14 days.

1. Undamaged products can be returned for a full refund for any reason within 14 days from the date the item is delivered to the specified delivery address.

2. The return must include all accessories. All extras and original components included in the delivery, including the charger and original tools, must be returned in their original condition. If the products are returned to us with damages or contamination, we reserve the right to charge you for the incurred costs.

3. The bike must be returned in its original packaging. If you no longer have the original packaging, the bike must be returned in protective outer packaging. We strongly recommend keeping the original packaging within the 14-day return period to ensure a hassle-free return.

4. Once the returned item is sent back to HEPHA's warehouse for inspection, the refund process will begin.

5. The cost of returning the bike will be covered by HEPHA.

You can find detailed information about services covered under warranty and guarantee on our warranty page.

1. All our dealers offer test rides and after-sales service. HEPHA e-bikes purchased online can also be serviced and repaired by authorized dealers. In 2025, HEPHA will further expand the network of authorized dealers and service centers.

Here you can find an overview of the existing authorized dealers and service centers:

https://hepha.com/de/pages/find-a-dealer

2. Aside from the motor, battery, display, and charger, which are developed by HEPHA, other mechanical parts such as the fork, disc brakes, gears, lighting, and crank are standard components that can be directly repaired or replaced by most repair shops.

Aside from the motor, battery, display, and charger, which are developed by HEPHA, other mechanical parts such as the fork, disc brakes, gears, lighting, and crank are standard components that can be directly repaired or replaced by most repair shops.

3. HEPHA covers the repair costs within the warranty period. Please contact us via email (service@HEPHA.com) and provide a detailed description of your issue. We will send you the necessary replacement parts, offer expert advice, or cover the costs for repairs at your local workshop.

4. For regular maintenance, the typical bicycle workshop offers appropriate packages. You can choose one near you.

HEPHA places great emphasis on customer service. If you have any questions, you can contact us at service@HEPHA.com at any time. All inquiries will be answered within 1 working days.

In such a case, please always contact the seller of your HEPHA e-bike. If you bought it from a HEPHA dealer, please report it to them. He will take care of everything and get in touch with us directly.

If you have purchased it on our website, then we are the right partner for you. Please send a short e-mail to our service with the following e-mail address: service@HEPHA.com . Please describe the damage or defect in your e-mail, simple pictures or videos are ideal so that our service staff can qualify the problem faster and better. In addition, your contact details and, ideally, if at hand, the order number. These can be found in the confirmation emails you received from us when you made your purchase. We'll take care of the rest!

In such a case, please send us a scan of the repair invoice as well as a brief description of the damage. We will then take care of the processing or refund of the invoice amount. As a general rule, please always talk to us beforehand. This is the only way to correctly qualify the damage and thus guarantee a regulated process.

1. Keep Your Bike Clean
2. One of the most important things to keep your bike in good condition for a long time is to keep it clean. Preventing dirt from settling will ensure that the moving parts run smoothly and quietly over time.
3. Regular maintenance and cleaning do not take much time:
4. If you ride through dirty ground, let your bike dry and then remove the dirt with a large, soft brush.
5. Occasionally, give your bike a wash with water and soap – the control unit and motor housing are waterproof.
6. The charging port can be cleaned with some contact spray and an old toothbrush.
7. Do not use a high-pressure washer, as it also removes the "good" grease from the bike.
8. Clean your chain before oiling it.

Unfortunately, we must inform you that there is currently no specific maintenance checklist available for you. However, a basic maintenance package from a repair shop should meet your needs.

Yes, the HEPHA e-bike system is waterproof under normal riding conditions, including heavy rain. Please do not use a high-pressure cleaner to wash your bike.

Due to strict legal regulations for e-bikes, it is neither allowed nor recommended to make changes to the speed of your HEPHA e-bike. These regulations exist to prevent dangerous situations.

Unlike other manufacturers who use third-party drive systems, we use our own drive system.

The HEPHA P100 drive system was developed by a team of around 100 engineers over 5 years until it was ready for series production. All components were developed in-house.

Many believe that an e-bike with a strong drive system is difficult to control and therefore dangerous. However, the opposite is true. When cycling, riding stability is mainly due to the rotational gyro stability of the wheels, and this needs a certain speed to stabilize the e-bike and rider. And this is exactly what is a real challenge, especially for insecure or physically weaker drive systemrs. This can be seen in the lurching driving style, for example when starting off at traffic lights with one gear that is too large, starting off with a load and children or starting off on a hill. This can be dangerous, especially in city traffic, as well as in tight situations where the drive system has to drive system quickly out of the intersection.

This is where a high-torque drive system can be of great help, as it accelerates the rider faster to the necessary speed for a stable ride. In addition, a strong drive system leaves enough reserves when it comes to getting out of dangerous situations. Torque does not necessarily mean speed, but rather rapid acceleration up to cruising speed or stable starting when loaded. And last but not least, a powerful engine always means extra driving pleasure.

The higher the torque, the greater the motor support and the easier the ride (e.g. uphill). Different torque means different motor power. The greater the torque, the greater the power. If your road is relatively flat, you can choose 80 Nm. If you frequently ride uphill, you can select 100 Nm.

When climbing, the E-bike Long Range 80nm has a greater range than the E-bike Ultra 100nm, and the E-bike Ultra 100nm is easier to ride than the E-bike Long Range 80nm

The legislation permits bicycles with an electric nominal power that does not exceed 25 km/h. Therefore, we cannot sell e-bikes that surpass this limit. It is a regulation that all e-bikes must not exceed a motor power of 25 km/h. When the speed reaches 25 km/h, the motor assistance stops. But don't worry, your e-bike will not come to an immediate halt. It will gradually and smoothly reduce speed. At this point, you will need to use your own strength to control the speed.

There is a freewheel mechanism in the motor. When the motor turns off, there is no resistance from the motor. If you suspect any resistance, please switch to the "OFF mode" and start riding from 0 km/h. You can also ride the bike very easily without assistance – we use a mid-drive motor, which allows you to ride the bike just like any other non-e-bike.

Yes. There are 4 assistance modes. All settings (except Walk) provide support up to 25 km/h. In "Walk mode," the bike moves at 6 km/h.

• TURBO: Full support for maximum boost and effortless climbing.
• TOUR: Automatically adjusts the support level based on pedal pressure.
• ECO: Reliable support for long trips.
• WALK: Assists you when you need to dismount and push your bike.

The term torque describes the force applied by a lever during a rotation. Imagine a wrench. The longer it is, the more force you generate at the same pressure. Conversely, the longer the lever, the less force they need. This is where the term Newton meter comes from: this is a technical parameter that indicates how much torque the engine has to apply in order to hold a Newton (roughly equivalent to the weight force of a body of 102 grams – about the weight of a typical bar of chocolate) attached to a 1-meter long lever. In the case of the HEPHA P100, this would correspond to the weight force of 10.2kg. Imagine a filled watering can at the end of a one-meter-long stick that you now have to hold with only one hand at the other end of the stick. So you can see how much power that is.

The rated continuous power on e-bike motors indicates the maximum continuous power that the motor can deliver over longer periods of riding without risking overheating or damage. This value is measured in watts and is legally set at 250W. It is different from the peak power, which is the short-term maximum power of the engine and is not regulated by law!

We use quality cells from LG or Samsung, both well-known suppliers to the automotive or consumer goods industries. We use the new cell standard 21700 for all batteries, which is also used in practically all modern electric vehicles.

Yes, the battery is positioned in the tube in the middle of the frame and can be easily removed with a key.

If you wish, you can charge the battery independently.

Store the battery indoors in a cool location with a consistent temperature between 10°C and 20°C.

Protect it from direct sunlight and rain.

Charge the battery to approximately 70% before storing it.

Recharge the battery to approximately 70% every six months.

Fully charge the battery before the next use.

No. Pedaling does not recharge the battery.

Yes. When riding with an empty battery, the pedal assist no longer functions, but there is still enough residual energy for the journey home to keep the display and lights operating. You can set the display brightness to 75% or 100%.

If the battery is being charged while attached to the bike frame, we recommend removing the battery and charging it separately. A battery that has not been used for an extended period will initially charge slowly. As long as the indicator light on the charger is yellow, you should continue charging until the battery is fully charged. If the indicator light on the charger does not illuminate, the charger might be defective.

When updating the battery, both the display and the battery must be charged to more than 50%.

Please charge both the display and the battery. After charging, you can try updating the battery again.

It is normal for the right light to always be on. When all the green lights have gone out (the red light is still on), it is time to charge the battery.

Yes, you can connect a smartphone to the Trekking 7 via a USB port.

Please click here and download the user manual for the display that matches your e-bike model.

For the first use or after long periods of non-use, the display and the battery need to be charged. Over time, the display's battery may become depleted. Please charge the display via the TYPE-C port for at least four hours.

Our estimated remaining range is based on your previous riding conditions. If your previous riding conditions were under higher load, the estimated remaining range will be lower. This estimation is calculated in real-time and continuously updates with changes in riding conditions. However, the default remaining range is calculated under standard conditions, and you can use this as a reference.

The estimated range is updated based on the remaining battery level. The range is not calculated when the battery level is above 95%; once the battery level drops below 95%, the range is calculated for every 3% decrease in battery level.

If you notice that the range remains the same after fully charging or resetting the data, it is because these actions do not reset the range to its default value but rather store the range data. Therefore, the data still shows the range before the reset.

We will continue to optimize the range calculation method. Once the optimization is complete, you can perform an upgrade through the app.

The display automatically turns off after a period of inactivity, similar to a mobile phone.

Please remove the battery and reinsert it. Then turn on the e-bike and update the motor software again.

Please follow the steps below:

1. The display should be mounted on the bike and turned on. The bike must be added to the app account, and the phone must be near the bike.

2. The following smartphone permissions must be allowed for the app: "Bluetooth", "Nearby Device", "Location". The "GPS" and "Bluetooth" functions should be turned on.

3. The "Connection" option on the display should be activated.

4. The Bluetooth connection will be automatically established by the app. After successfully establishing the connection, "HEPHA EBIKE P100" will NOT appear in the phone's Bluetooth settings. This means you do not need to manually pair the bike in the phone's Bluetooth settings. If you have manually paired it, "HEPHA EBIKE P100" will be listed in the Bluetooth settings, then please click on it to disconnect.

5. Restart the bike, smartphone, and HEPHA app.

To connect the bike to the app, you only need to scan the QR code of the bike with the HEPHA app. this function is displayed directly after setting up the app. If you want to add a new bike to an already connected bike, tap on the small bike symbol in the bottom menu bar. There you will find the small "Add new" button at the top right. Simply follow the app's instructions.

You have installed the HEPHA app on your smartphone and have already paired it with the bike using the QR code. However, the drive settings can be adjusted, the symbols such as the small battery icon remain gray and the tours are not recorded. The e-bike is then paired, but it cannot establish a connection to the e-bike.

Please carry out the following steps to resolve the connection problem:

1. Is the e-bike switched on and in the direct vicinity of the smartphone with the app?

2. Is the Bluetooth connection on your smartphone activated?

3. Is the display correctly engaged on the versions with a removable display (recognizable by the fact that you can change support levels on the left remote control, for example)?

4. Has the e-bike been linked to the app (e.g. compare the frame number in the app with the one on the bike)?

5. In the event that two e-bikes are registered in one app, please check whether the correct e-bike is selected in the app. You can switch e-bikes by simply swiping to the left.

6. Check in the display settings on your HEPHA e-bike whether the "Connection" or "Bluetooth" option is activated.

Check the access settings:

There is usually a simple reason for connection problems: the access permissions for the HEPHA app are missing. To explain: Every app must obtain "permission" to use certain things. In the case of the HEPHA app, it must be allowed to use the Bluetooth connection in order to be able to establish a connection to the e-bike at all. It also needs location approval.

This ensures that these releases have been set correctly:

1. Open the settings of the smartphone you want to connect

2. Type "HEPHA" in the search bar at the top of the settings and tap the HEPHA app icon in the list that appears. Alternatively, you can simply scroll down until you find the HEPHA app icon and tap it.

3. In the app settings that open, make sure that the option "Always" or "When using the app" has been selected for the menu item

- "Always" or "When using the app" has been selected for the menu item Location and Bluetooth is also activated .

4. After a short wait, you should receive a message asking whether you want to pair "HEPHA P100" or "HEPHA P101C", then please confirm.

If this message does not appear automatically, please scroll all the way down in the Bluetooth settings of your smartphone (1) and tap on "HEPHA P100" or "HEPHA P101C" (2) under "Other devices" (Apple) or "Available devices" (Android), then tap on pair as described above (3).

To check whether the connection was successful:

- In the Bluetooth menu of your smartphone, check whether you can find "HEPHA P100" or "HEPHA P101C" in the list of connected devices and that it is also displayed as "connected" after a certain amount of time. A small blue chain symbol should also appear on the display of the e-bike.

- Open the HEPHA app. After a short wait, the battery symbol on the bike to be connected should be displayed in green and you should be able to change the motor settings, for example.

If this is still not the case, please repeat the settings as described above. There are always cases where the settings are reset again!

Alternatively, it may be due to a double connection:

If you or someone else has already connected the e-bike to an app (e.g. the dealer to make settings) and this smartphone is in the vicinity of the e-bike, a new connection with your smartphone will not work. Not even if the first connected app has deleted the e-bike from the app. The e-bike will keep trying to connect to the first app and will not accept the new connection.

To solve this, please follow these steps:

1. Switch off Bluetooth on the smartphone on which the HEPHA app was first paired with the e-bike. Alternatively, you can permanently delete the Bluetooth connection of the first connected app by deleting the connection "HEPHA P100" or "HEPHA P101C" in the Bluetooth menu of the first connected smartphone by tapping on "Ignore device" (Apple) or "Forget device" (Android) in the submenu of the connection.

2. Both will ensure that the e-bike can no longer connect to the first smartphone and the new connection will no longer be disrupted.

3. As soon as the new app is connected to the e-bike, the connection should now work successfully.

The language of the HEPHA app is usually set to the default language of your phone system. To change the language of the app, follow the steps below.

1. Please click on the Settings button.

2. Click on 'App Language', and then you can select the language you want.

Our app (and therefore the display) does currently not provide navigation functionality. We are working on it and you will be informed once it will be made available.

Please click on "Settings", then you can adjust motor assistance.

If this is the case, it is due to the connection between the app and the e-bike. To explain: the e-bike sends the ride data to the app via the Bluetooth connection. Only if the app is connected to the e-bike during the ride and has enough time to synchronize (especially at the end of the tour) will the transfer of data from the e-bike to the app work properly. As the transmission speed of the system is limited, the synchronization always takes place with a time delay.

- Update the app and check whether an update is available for your display (see the firmware updates section here). This is important as we have released an update specifically to improve the transmission speed.

- Make sure that you have your cell phone with active app with you on the tour you want to record

- Check that the app has an active connection to the e-bike

- At the end of the tour, give the app approx. 2 minutes to transfer the data properly before switching off the e-bike system or walking away from the bike.

The white dot appears because you have not connected the e-bike to the HEPHA app. Please keep your e-bike connected to the app during the update.

No, the HEPHA app is not mandatory. However, we recommend using it, as it offers a lot of practical functions, such as updating the firmware or adjusting the drive to your needs.

The HEPHA app is free!

The HEPHA app can be found on Apple smartphones in the App Store or on Android devices in the Google Play Store. Tip: enter "HEPHA" in the search.  Tip: For our e-bike models from model year 2024 onwards, you will find a QR code directly for the respective app version in the display. These can be found under "Settings > App Connect". 

Unlock the full potential of your E-Bike with the HEPHA app. Stay tuned for frequent updates, as we continuously introduce new features designed to enhance your riding experience like never before.

Our app features include:

1. Record your rides in detail

Link the display and App through Bluetooth. Record your riding data on the App, which allows you to better adjust your riding plan.

2. Adjust motor settings with ease

Customize your motor support level to create your personalized e-power assistant in the HEPHA app. No technical knowledge needed. Just use the slider to set your preferences, transfer the values to your e-bike, and you're good to go! Easily adjust other system settings through the app for added convenience.

3. Stay ahead: upgrade for seamless performance!

Get the latest upgrades for your HEPHA E-Bike, including app, motor, battery, and display updates. Enjoy enhanced service and riding experiences every step of the way.

4. Professional customer support

Need assistance? Whether you encounter an issue or come across an error code, the app is here to lend a hand. Easily diagnose, troubleshoot, and swiftly find a solution to get you back on track.

5. One stop for all your HEPHA E-Bikes

Easily connect and manage multiple HEPHA E-Bikes within a single app and account. Set one of them as your primary E-Bike for seamless control and organization.

For models with a removable display, you will find this QR code as a sticker on the back of the instructions for use. For e-bike models from model year 2024 onwards, you will find this QR code directly in the display under "Settings > App Connect".

If you have lost the code for your HEPHA e-bike, please contact us. After identification by one of our employees, we will be happy to send you a new QR code. You can either print this out or scan it directly from the screen. For models from 2024 onwards, you will find this QR code directly in the display under "Settings > App Connect".

The driving data displayed in the app is all connected from your account. A third-party account does not have access to your data. The only exceptions are any driving data stored in the display but not yet transmitted to the app. When a new user connects to the e-bike, this ride data is transferred to their app. However, this is anonymous data and not personal information.

Yes, all data is stored securely in accordance with the General Data Protection Regulation.

Firmware is a type of software that gives machine commands to the hardware components of a device so that it can function at a basic level, making it very important for the smooth operation of the components. We are constantly working to improve it (similar to smartphone manufacturers). To keep your system up to date, you can carry out updates yourself:

To do this, open the Hepha app and if not already done, connect it to the bike. Please make sure that the e-bike has a Bluetooth connection with your smartphone.

- In the app, tap on "Settings" (small gear icon at the bottom of the navigation) and scroll down. There you will find the list of the respective components.

- If you find a small red dot to the right of the component name, then an update is available for that component.

- To update the firmware, simply tap on the dot and follow the instructions.

- Please ensure that the connected smartphone is close to the e-bike during the download and installation phase, that it has sufficient battery life and that the smartphone has stable internet access.

- If there is no red dot next to the component, then this component is up-to-date. You don't have to do anything else.

Yes, the HEPHA app offers some important functionalities for the service: explanations and step-by-step instructions for errors or malfunctions of the drive system to try to fix them independently. For example, malfunctions in the system are not displayed in cryptic error codes as usual, but the system gives you direct solutions to repair the damage in interaction with the HEPHA app. In addition, users can also update the firmware on their own or reset it in the event of a software error.

When riding evenly on flat terrain, the rolling resistance is low, and so is the pedaling force. Therefore, the difference in support between the ECO and TOUR modes is not very noticeable. However, there is a greater difference between these two modes when starting the bike and riding uphill.

Additionally, each person's weight and leg strength are different, so the default factory settings may not necessarily suit everyone. If you feel that the difference between the ECO and TOUR modes is insufficient, we recommend adjusting the maximum torque and support level of the respective modes through the app.

The HEPHA motor can recognize surfaces. If, for example, you are riding through deep mud and the rolling resistance increases sharply as a result, the motor recognizes this and will compensate for the increased resistance by adding extra power. You can define how high this should be with the setting. If you move the control to "High", the effect will be particularly pronounced, whereas at "Low" it will be very slight.

Here you can set the assist ratio, i.e. how much the motor increases your power. A high value means that the motor adds a lot of power, a "low" setting means that it adds less power.

You can use this setting to adjust the starting dynamics of your drive, i.e. how directly and with how much force it reacts to your pedaling force. The further you move the controller to the right towards "high", the more dynamically and directly the motor will react. If you set it towards "low", the motor will start up more calmly and quietly. To save the settings, please tap on "Save". The new settings are automatically transferred to the e-bike.

This function allows you to turn your smartphone into a "key" for your e-bike. When this function is activated, your drive will only provide assistance if your smartphone is connected via Bluetooth. If this connection is lost because you have walked away from the e-bike, the drive system will not provide support. To be able to ride anyway, you must enter a code you have defined on the display.

If you are selling your e-bike, please follow these steps:

- Open the HEPHA app

- Tap on the small bike icon in the bottom menu bar

- Select the bike you want to delete

- Tap on "Delete" and confirm the deletion process

Now the e-bike is no longer connected to your account, the new owner can now connect it to their HEPHA account in turn.

You can add as many bikes as you like to your account. However, only one e-bike can be connected to an account at a time. Therefore, the user who has already connected to the bike must delete this connection. If you have no influence on this (because you bought the e-bike second-hand, or the dealer has connected and forgotten to delete the connection), please contact us by email at service@hepha.com. Please state the frame number of the e-bike and attach proof of ownership (proof of purchase, etc.) so that we can verify legal ownership.

This may be because you may have scanned a code that does not match the e-bike. If the connection between the app and the e-bike still cannot be established despite repeated attempts, please contact us directly. Please have the following information to hand:

- The frame number of your e-bike

- The QR code to connect the e-bike to the smartphone (on models with a removable display, on the back of the manual, on models with non-removable displays, in the settings > App Connect).

- Ideally, please photograph both.

- As well as the e-mail address of your HEPHA account.

This is because the location was determined by the smartphone and not by the e-bike itself. The app saves the location by "remembering" the last place where it had a Bluetooth connection to the e-bike. The location may therefore be inaccurate and will remain so until the e-bike reconnects to the app.

The reason for this is that the app is not connected to the e-bike. All settings can only be made with an existing connection to the e-bike via Bluetooth!

If you have added more than one e-bike in your app, you can switch between them by tapping on the small gray area in the e-bike overview (you can find it by tapping on the small bike symbol at the bottom right) and swiping to the right or left.

Please follow the steps below:

1. Click on the bike icon at the bottom right of the HEPHA app to go to the e-bike list.

2. Click on "Add New".

3. Swipe left or right to select an e-bike.

4. Select the desired e-bike.

To configure an e-bike, you must define it as the main e-bike so that your app can set up the corresponding e-bike.

If you want to find the frame number, you can try the following methods:

1. User Manual: You can check your bike's user manual, where the frame number is usually specified on a sticker on the back of the manual.

2. App: If you are using a smartphone app connected to your E-Bike, you can search for the location of the frame number in the app. The frame number is typically displayed in the E-Bike information.

3. You can find the frame number on the frame here.

You can adjust the sensitivity of the light on the display: Settings -- Lighting -- Automatic -- Sensitivity -- High.

Please be assured that this is normal. These holes are intended for the installation of a chain guard.

You are 15% more energy efficient if you maintain an air pressure of 3.0 bar (42 psi) in your tires. Recommended tire inflation pressure: 2.0-3.5 bar / 35-70 psi.

You can click here to purchase the XLC Suspension Seatpost SP-S11 and install it yourself.

Die Spezifikation von Sattelrohr: ALLOY SEAT POST, 31.6x350mm

We ask for your understanding that the e-bike models we offer are not currently equipped with a gear indicator. If you wish to have a gear indicator, we recommend that you contact a local specialist shop or bicycle dealer to have such a modification made.

You can attach a child seat.

We recommend that you go to a regular bicycle shop to do this. Unfortunately, HEPHA does not currently offer this service.

Note: The allowable maximum total weight is 130 kg (SE and LTD)/150 kg (MY24). (including the weight of the e-bike, the person, the trailer, and the load). The weight of the e-bike is approximately 27 kg.

The wheel hubs are quick-release.

Yes

Yes, our headquarters are in Maisach. We design, develop and assemble our products in Germany. What we do have, however, is an international team.

We are a young company. However, we do not follow the "classic" start-up concept. Rather, we are a good mix of the dynamism of an ambitious company with the rules of the market. We are a company foundation in the best classical sense. Behind us is a solid owner-managed medium-sized company.

Guido is a test rider and helps with the development of the sporty e-bikes. In this way, he passes on his many years of experience in mountain biking as well as in e-bikes to our development department and tests new geometries and kinematics.

No, it's different from us. There are, in fact, such situations when well-known drivers are paid to drive the brand's products. These are called testimonials or brand ambassadors. However, we do not believe in such cooperations. Guido Tschugg is actually an active part consultant of product management and development.

We make quality, design and performance (i.e. high-performance e-bikes) affordable. We think that everyone should be able to afford a good e-bike. This makes us quite unique in the market. We have our own, powerful and efficient drive system that is only available from us. In addition, we assemble all our e-bikes in Germany.

If you are an end customer and would like to have questions about the products, help with product selection, the delivery status of a bike you have already purchased, change or cancel an order or need for all service and warranty cases, please dial +49(0) 8142-284448-0.

If you are already a HEPHA dealer or would like to become one, please dial +49(0) 8142-284448-1.

Our vehicle fleet consists largely of electric vehicles. Our factory building is state-of-the-art. Assembly in Germany avoids the usual shipping of complete bikes in boxes, which can usually only be shipped in containers via ship. We avoid transporting components by ship to rail as much as possible.

Probably our most important contribution to environmental protection, however, is to make high-quality e-bikes accessible to as many people as possible through a clever pricing strategy. This not only makes them physically active, in many cases they leave the car at home. That's why we also build e-bikes, because together with others we make an important contribution to a turnaround towards clean mobility.

Defective batteries are recycled in Germany through a separate, legally regulated take-back system. According to Section 8 of the Battery Act, manufacturers and dealers are obliged to take back e-bike batteries free of charge. The used batteries are then handed over to specialized disposal companies. This means that the batteries are transferred to specialist companies that recycle them professionally or dispose of elements that can no longer be used. For this purpose, HEPHA is registered in the Foundation for Waste Electrical and Electronic Equipment Register (Stiftung ear).

Yes, you are welcome to visit us at any time and take a look at the production or test ride bikes. We are also happy to advise visitors on our e-bikes. The opening hours are [see opening hours].