HEPHA Online Support

A: You can save up to €785!

For the LTD Long Range model (RRP: €2,499), you get the following offers:
- €300 price discount, making the final price €2,199.
- €400 free upgrade of the motor to 100 Nm power.
- €85 free gift: Abus folding lock.

A: For the Trekking 7 LTD Ultra (RRP: €2,999), you get the following offers:
- €400 price discount, making the final price €2,599.
- €124 free gift: suspension seat post worth €124.

A: When purchasing the Trekking 7 SE Ultra, German customers receive a €400 discount and a free Alteos insurance package. Customers from France and Austria receive an additional €100 compensation on top of the €400 discount (please contact service@hepha.com to get the discount code). Click here to learn more about the Hepha Trekking 7 SE.

A: The promotion period is from December 3, 2024, to December 31, 2024. We will stop shipping on December 20th and resume on January 6th. Due to the busy shipping period before Christmas, delivery generally takes 7-10 business days for Germany and 7-15 business days for Austria and France.

If you wish to receive your E-Bike before Christmas, please make your purchase as soon as possible.

A: This promotion is valid for both hepha.com and authorized dealers.

Orders placed on hepha.com are shipped by HEPHA GmbH.

If you wish to purchase from a dealer, please contact them directly for information on products and orders, as they will be happy to assist you.

Prices on Amazon are set by Amazon.

A: The HEPHA Trekking 7 LTD is a limited edition version based on our MY23 model. It features different frame colors, motor versions, and displays compared to the standard Trekking 7. Both the Trekking 7 LTD and the Trekking 7 are new stock produced in 2024.

A: Advantages of the 100 Nm motor

Greater Power: With higher torque, the 100 Nm motor provides more powerful output, offering faster acceleration and better climbing ability.

Smoother Riding Experience: The 100 Nm motor delivers a smoother riding experience, especially in situations requiring more power during starts, climbs, and rides.

Suitable for Mountain Riding: It is more suitable for mountain biking or handling complex terrains due to its ability to tackle challenges effectively.

Increased Security: No matter where you're riding the e-bike, the motor will ensure sufficient support to reach a stable basic speed. This ensures a safer lane and reduces the risk of tipping.

Energy Efficiency: Compared to the 100 Nm motor, the 80 Nm motor may consume less battery power under similar riding conditions, extending the range.

A: You can find the torque of your HEPHA E-Bike motor within the HEPHA App on the "My E-Bike" page.