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HEPHA Online Support

Hepha reward program

100 points = 1€
Redeem discounts for checkout

1

Join

Join our program by creating an account on our website

2

Earn points

Earn points through various activities on our website

3

Redeem

Redeem points for exclusive discounts that can be used at checkout

Ways to earn points

Create an account

Create an account

250 points

Subscribe our newsletter

Subscribe our newsletter

1000 points

Enter your birthday

Enter your birthday

250 points

Place order

Place order

1 point per €1

Follow us on Facebook

Follow us on Facebook

100 points

Follow us on instagram

Follow us on instagram

100 points

VIP tiers

Unlock more privileges by upgrading to a higher VIP tier

Bronze

reach 1 point

1 point per €1 spent
Double points on birthday

Silver

reach 5000 points

2 points per €1 spent
Double points on birthday
500 bonus points for upgrade

Gold

reach 10000 points

3 points per €1 spent
Double points on birthday
1000 bonus points for upgrade

Referral Program

Invite your friends to our shop and get rewarded for every friend you refer.
You will receive a reward once your referral makes their first purchase with us.

They receive a €100 discount.

You receive a €100 discount.

FAQ

How to join the program?

You can join our program by creating an account on our website. If you already have an account, then you are already a member of our program.

Where can I check my points balance and earn points?

All actions regarding the program can be done in the pop-up window at the bottom right of the website page. You can check your balance and VIP tier, earn points and redeem discounts.

How to use the discounts I redeem?

After you redeem the discounts, you will get a coupon code that you can use at check out.

What will happen to my points if I return my order?

If you return your order, your points earned from the order will be cancelled as well.

How long does it take for the points to reach my account?

The points for the order will reach your account 15 days after the order is completed. The points for entering your birthday will reach your account on your next birthday. The points earned from other activities are supposed to arrive in a few seconds.

Will the points expire?

Yes, the points will expire after 180 days.

Will the discounts I redeem expire?

Yes, the discount will expire 60 days after the date of your redemption.

What are the criteria for the VIP tiers?

The criterion is the total amount of your earning points. Please note that we count your total earning point amount rather than your balance, which means that redeeming discounts does not affect your VIP tier.

How to change my birthday?

You can contact us to change your birthday. The reward points can only be earned once so you will not receive points again.

Referral Program Rules

The referred friend will receive a €100 discount upon clicking the referral link. The discount is valid for 30 days and can only be used for purchasing an E-Bike.

The referring customer will receive a €100 reward after the friend's first purchase. The reward is valid for 30 days and can be used on any items in the shop.

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Trekking 7 LTD Ultra
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Trekking 7 LTD Ultra

€2.599,00 €2.999,00
Motor: 100 Nm (250 W / 25 km/h)
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€2.799,00
Motor: 80 Nm (250 W / 25 km/h)
Battery: HEPHA BT-700BH (708 Wh)
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€2.999,00
Motor: 90 Nm (250 W / 25 km/h)
Battery: HEPHA BT-700BH (708 Wh)
Shifting: 10-Speed Shimano Cues
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€3.299,00
Motor: 100 Nm (250 W / 25 km/h)
Battery: HEPHA BT-800BH (804 Wh)
Shifting: 10-Speed Shimano Cues
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Trekking 7 SE Ultra

€2.899,00 €3.299,00
Motor: 100 Nm (250 W / 25 km/h)
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Shifting: 10-Speed Shimano Cues
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Mountain 7  Long Range

Mountain 7 Long Range

€2.799,00
Motor: 80 Nm (250 W / 25 km/h)
Battery: HEPHA BT-700BH (708 Wh)
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Display: HEPHA SC-201 1.96'' Display
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Mountain 7 Performance

€2.999,00
Motor: 90 Nm (250 W / 25 km/h)
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Mountain 7 Ultra

€3.299,00
Motor: 100 Nm (250 W / 25 km/h)
Battery: HEPHA BT-800BH (804 Wh)
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Display: HEPHA SC-201 1.96'' Display
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€4.299,00
Motor: 80 Nm (250 W / 25 km/h)
Battery: HEPHA BT-700BH (708 Wh)
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Battery: HEPHA BT-700BH (708 Wh)
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Mountain 7 Carbon Ultra

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Motor: 100 Nm (250 W / 25 km/h)
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