Dealer Training Tour 2025: Strengthening Our Network
As we gear up for an exciting year, HEPHA is proud to announce our 2025 Dealer Training Tour, which is currently in full swing! From Volkach to Hamburg, with stops in Bonn and other key cities, our tour has been a great success, thanks to the active participation of our dedicated dealers. This initiative goes beyond promotional events; it provides hands-on insights and valuable expertise to help our dealers better serve their customers.
During these sessions, we have experienced true collaboration, with dealers actively discussing and exchanging ideas. This has already led to multiple improvements in our service tools and app functionalities. We look forward to continuing this momentum in the coming weeks. A big thank you to all our dealers for their commitment and enthusiasm – together, we make HEPHA stronger!
Essential Maintenance and Care Tips for Your HEPHA E-Bike
Beyond our dealer training, it is crucial that every HEPHA e-bike owner maintains their bike properly to ensure longevity and optimal performance. Here are some essential maintenance and care tips:
1. Keep Your Bike Clean
Regular cleaning is key to preventing dirt buildup that can affect performance. Allow your bike to dry after riding on dirty trails before brushing off the dirt with a soft brush. Wash your bike occasionally with water and soap, and carefully clean the charging port with contact spray and an old toothbrush. Avoid high-pressure washers, as they can remove necessary lubricants.
2. Regular Inspections
Have your bike checked by a professional bike shop at least once a year or every 3,000 kilometers. The first major inspection should take place within the first 500 kilometers of riding. Regular check-ups help detect potential issues early, keeping your bike in top condition.
3. Chain Maintenance
While the battery, motor, and display require no maintenance, it is important to take care of the chain. Regularly check for stretching, ensure proper lubrication, and clean it with a dry cloth before applying oil. Be sure to avoid contact between lubricants and disc brakes to prevent performance issues.
4. Warranty & Repairs
HEPHA offers a 2-year warranty on key components like motors and batteries. However, wear parts such as brakes and gears are not covered, making it essential to follow maintenance recommendations to extend their lifespan.
5. Authorized Dealers & Service Centers
All authorized dealers offer test rides and after-sales service, ensuring that even online purchases can be serviced locally. In 2025, HEPHA is expanding its network of dealers and service centers to make customer support even more accessible.
To find the nearest dealer or service point, enter your address here: Find a Dealer.
6. Repair Services
Our workshop in Maisach provides repairs for motors, batteries, displays, and more. If local shops cannot resolve an issue, we can transport your e-bike to our service center.
7. Contact Us
HEPHA covers repair costs within the warranty period. If you have any questions, please contact us via email at service@hepha.com, and we will respond within 24 hours.
By following these maintenance tips, you can ensure a smooth and enjoyable riding experience with your HEPHA e-bike.
Proper maintenance and dealer support are crucial for maximizing the performance and longevity of your HEPHA e-bike. Together, we can make every ride an unforgettable experience!
