Withdraw from contract form

At Hepha, we are committed to ensuring that you are completely satisfied with your e-bike. At the same time, we understand that a purchase may not always meet your expectations.

That is why we offer a hassle-free return policy: You can return unused bikes and accessories purchased on our website within 14 days of receipt. This gives you flexibility and allows you to make your decision at your own pace.

Note: E-bikes and components purchased from one of our authorized dealers are not eligible for online returns.

Use this page to submit your withdrawal request online. Please complete the form below and confirm that you want to withdraw from your contract.