A: The order processing time is 2-3 business days.

Delivery time is 3-5 business days for Germany, 3-10 business days for Austria, and 7-15 business days for France.

Please note that there are no deliveries on Sundays and public holidays.

We recommend placing your order as soon as possible to ensure you receive your bike quickly.

A: The range depends on many factors (e.g., total system weight, assistance level, terrain, surface conditions, weather), all of which influence each other. Therefore, it is difficult to state a general range in kilometers, as these distances are often only achieved under optimal conditions (e.g., flat terrain). For example, a person weighing 65 kg can travel up to 180 km in ECO mode with a fully charged 708 Wh battery. The maximum range in TOUR mode is 137 km, and up to 120 km in TURBO mode. With the 804 Wh battery, you can generally ride about 15-20 kilometers farther than with the 708 Wh battery.

Thanks to the efficient P101C motor, HEPHA batteries deliver 5-10% more real-world range compared to similar systems.

Our battery is removable and can be easily swapped. So, if you are planning longer tours, you can purchase a second battery to double your range.

Suitable batteries for Trekking 7 Long Range and Trekking 7 Long Range: https://hepha.com/de/products/804wh-battery-trekking-7

A: Yes! We offer convenient installment payment options through several partners:

Alma: 2-4 months interest-free
Openbank pay: 12-48 months, with a fixed interest rate of 7.9%
Klarna: 6-36 months (interest rate depends on your individual situation)
PayPal: Up to 24 months (interest rate depends on your individual situation)

Simply add your chosen E-Bike to the cart and select your preferred payment method at checkout.

We also offer leasing options through Jobrad, Bikeleasing, Deutsche Dienstrad, and Business Bike. If you are self-employed or if your company partners with one of these providers, you can easily lease a HEPHA E-Bike. The monthly payments are deducted directly from your salary, and you can benefit from tax advantages through E-Bike leasing. Learn more

A: This promotion is valid on both hepha.com and through authorized dealers.

Orders placed on hepha.com are shipped by HEPHA GmbH.

If you wish to purchase from a dealer, please contact them directly for information on products and orders. They will be happy to assist you.

A: Advantages of the 100 Nm motor

Greater Power: With higher torque, the 100 Nm motor provides more powerful output, offering faster acceleration and better climbing ability.

Smoother Riding Experience: The 100 Nm motor delivers a smoother riding experience, especially in situations requiring more power during starts, climbs, and rides.

Suitable for Mountain Riding: It is more suitable for mountain biking or handling complex terrains due to its ability to tackle challenges effectively.

Increased Security: No matter where you're riding the e-bike, the motor will ensure sufficient support to reach a stable basic speed. This ensures a safer lane and reduces the risk of tipping.

A: You can find the torque of your HEPHA E-Bike motor within the HEPHA App on the "My E-Bike" page.