A: Thank you for your order and patience. Due to a system upgrade, previous orders will begin processing and shipping starting from January 12, 2026. We appreciate your understanding.

A: Yes! We offer convenient installment payment options through several partners:

Alma: 2–4 months interest-free
Zinia: 12–48 months, with a fixed interest rate of 7.9%
Klarna: 6–36 months (interest rate depends on your individual situation)
PayPal: Up to 24 months (interest rate depends on your individual situation)

Simply add your chosen E-Bike to the cart and select your preferred payment method at checkout.

We also offer leasing options through Jobrad, Bikeleasing, Deutsche Dienstrad, and Business Bike. If you are self-employed or if your company partners with one of these providers, you can easily lease a HEPHA E-Bike. The monthly payments are deducted directly from your salary, and you can benefit from tax advantages through E-Bike leasing. Learn more

A: This promotion is valid for both hepha.com and authorized dealers.

Orders placed on hepha.com are shipped by HEPHA GmbH.

If you wish to purchase from a dealer, please contact them directly for information on products and orders, as they will be happy to assist you.

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A: Advantages of the 100 Nm motor

Greater Power: With higher torque, the 100 Nm motor provides more powerful output, offering faster acceleration and better climbing ability.

Smoother Riding Experience: The 100 Nm motor delivers a smoother riding experience, especially in situations requiring more power during starts, climbs, and rides.

Suitable for Mountain Riding: It is more suitable for mountain biking or handling complex terrains due to its ability to tackle challenges effectively.

Increased Security: No matter where you're riding the e-bike, the motor will ensure sufficient support to reach a stable basic speed. This ensures a safer lane and reduces the risk of tipping.

A: You can find the torque of your HEPHA E-Bike motor within the HEPHA App on the "My E-Bike" page.