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Contact us

If you find out any defective parts of your e-bike during its warranty period, please contact us via the feedback form below and let us know what we can do to help you. It may save your time to check out our FAQ page or Instruction Manuals before filing a warranty claim.

Fill out the form below or send us an email (info@hepha.com), we will give you a satisfied answer as soon as possible.

Hints: We highly recommend you send us a detailed description with photos or videos and we can get back to you soon.